Your password will be sent to the most current e-mail address we have on record for your screen name. If you have changed your e-mail address and did not notify the NIM system of that update, then your password will still be sent to your old e-mail address. If this occurs and you are no longer able to access e-mail at your old address, then there is no way for us to inform you of your NIM password. In this case, you must register another screen name by choosing on the Sign On screen, and then clicking Sign On. Therefore, if you are planning to change your e-mail address, update your new address in NIM before you delete the old e-mail account.

Also, if your NIM screen name is the same as your AOL screen name, then you can sign onto AOL with that screen name and go to Keyword: NIM PASSWORD.

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Q: Can you reset my password if I forget it?
A: No, your password cannot be reset. However, your password can be sent to you through e-mail. Click Forgot Password when the password error message window is displayed after entering an incorrect password.

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Q: Can I change my password once I'm signed on to NIM?
A: Yes, you can change your password while you are signed on to NIM?

Windows: Click the File menu, select My Options, and select Change Password. (NIM users who are also AOL users can change their NIM passwords through AOL by going to Keyword: NIMPassword.)

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Q: Why isn't my password working?
A: Unlike AOL, your NIM password is case-sensitive. That means that correct capitalization is necessary. Make sure that the Caps Lock key is not on.

Also, if you share a screen name on both NIM and AOL, changing the password on AOL does not change it on NIM, and vice-versa.

You can have your password sent to your e-mail address by submitting your screen name at the following Web page: /nim/password.jsp

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Q: Why does NIM display the error message, "Wrong username or password," when I try to sign on to AOL Quick Buddy™ even though I typed the correct username and password?
A: This error message can be caused by trying to sign on to AOL Quick Buddy™ from behind a firewall. Computer networks in office buildings and schools are usually behind firewalls to prevent certain data from passing through their networks.