Q: Why can't I send an instant message to one of my friends? NIM displays a message indicating that my friend is using unsupported software.
A: The person is probably using an old version of the Macintosh AOL software. AOL's Macintosh users must use AOL 3.0 (or later) to send instant messages to NIM users. Ask the AOL user to upgrade to the latest version of AOL at Keyword: UPGRADE. The upgrade is free to the AOL user (not including any telephone charges).

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Q: Why can't I send an instant message to someone I've blocked in my Buddy List?
A: This is an intentional feature of the NIM software. If you want to send a message to a user you have blocked, remove the block.

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Q: What can I do about someone I don't know who keeps sending me messages?
A: If you don't want to receive messages from the user, you can:

• Add the user to your Block List under the Privacy Preference.

• Warn the user by clicking Warn on the Instant Message window or Chat Invitation window from the user. (See Warn topic.)

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Q: My Instant Message window is taking up the entire screen (seems to always be maximized).
A: Although the window appears to be maximized, it probably has just been sized very big instead of being actually maximized. Because it is not technically maximized, the way to fix it is different than if it were maximized. Take the following steps:

1.) At the top-right of the window, there are three buttons. The left one is Minimize and the right one is Close. The middle one will either be Maximize or Restore. If the middle button currently displays the word "Restore" when you move the mouse over it, then click the button once. If the middle button currently displays the word "Maximize" over it, then do not click the button.

2.) Now simply click on one of the sides or corners of the window and drag your mouse toward the center of the screen to make the window smaller. That should fix the problem.