On January 13, 2005, Netscape will launch an enhanced dialer screen through its Netscape Accelerated Internet Service software.

What will my new dialer screen look like?

Why has my dialer screen changed?

We are continually rolling out new enhancements to the Netscape Accelerated Internet Service. Our improved dialer screen provides you the option to quickly access some of the key member features of the Netscape service, as well as links to relevant Canadian news stories and content.

Do I have to download anything new?

No. These enhancements require no download or upgrade to the Netscape Accelerated Internet Service.

How does this affect my ability to browse the internet and check my email?

Netscape Internet Service is about choice. Your new dialer screen offers you the additional benefits of being able to quickly access some of the key member features of the Netscape service, as well as links to relative Canadian news stories and content.

We have rolled out these enhancements as a result of feedback from our members for quicker access to key resources. We recognize some of our members prefer to use their dialer software for connectivity only. If you would prefer not to use these new features, you can open your browser or email program as usual, without any negative impact.

Why can I only see these features when I am connected to the Internet?

The new dialer screen provides easy access to the latest news and other online content, all of which are frequently updated. Because these pages are online, you can only see them when you have an active Internet connection.

What additional computer resources do these new features require?

None. These services are bought to you via a mini-browser built right into the dialer software, so using the features of the dialer screen are the same as browsing in Netscape, Internet Explorer, or other browsers such as Firefox.

Can I customize my dialer screen?

The features on your new dialer screen provide easy access to information and services available on the Netscape portal and to our Netscape Accelerated Internet Service members. To ensure the content is timely and relevant, only the weather feature is currently customizable.

How do I get local weather information in the dialer screen?

The dialer screen reports current weather conditions for select regions across the country. To get information for your area, select the closest available city from the drop-down list on the left of your dialer screen. The city you choose will be remembered the next time you open the Netscape dialer.

Note: If the dialer does not remember your weather preference, please ensure that Internet Explorer is set to allow cookies:

1. Open Internet Explorer
2. In the Tools menu, click Internet Options
3. Click the Privacy tab and drag the slider down so that it is set to either "Medium" or "Medium High"
4. Click OK

Who do I contact with questions about the dialer or any other part of my Netscape service?

If you need further assistance, you can contact Netscape Member Services at 1-866-NETSCAPE (1-866-638-7227) or at support@netscape.ca

On December 1st, Netscape Internet Service released version 3.2 of its Accelerator software. Members who are running earlier versions of the Netscape Accelerator - either version 3.0.64 or 3.0.89, will be prompted to upgrade the software they are using. Netscape recommends that you follow the upgrade instructions as soon as you receive notice that the upgrade is available in order to take advantage of the latest acceleration increases and feature enhancements.

What is new?

Version 3.2 features include:

• Advanced image compression offering up to a 40% improvement in speed AND in image quality ?so you can surf up to 6x faster.
• Ad filtering software to block annoying advertisements.
• New performance statistics that allow you to monitor how much time you've saved.

What if I don't upgrade?

You can choose to upgrade at a later time, but we strongly recommend upgrading as soon as possible in order to get the benefits of enhanced performance and new features. Occasionally, we will release new versions of our product in order to improve acceleration performance and to add new features that will benefit members.

Who will this affect?

Members who have a previous version of Netscape acceleration software will be prompted to upgrade.

What do I have to do?

Connect to the Internet as normal. Follow the instructions as prompted by the software upgrade program. The upgrade program will uninstall your previous version of the Netscape Accelerator as part of this process. Once the upgrade is complete, you can verify its success by right clicking on the Accelerator icon in your system try, choosing "Help" and then "About". You should see version 3.2.12.

How do I find out more about this?

If you need further assistance you can contact Netscape Member Services at 1-866-NETSCAPE (1-866-638-7227) or at support@netscape.ca.

Thank you for choosing Netscape Accelerated Internet service.

Some members who downloaded Netscape Online software between August 3rd and August 16th may receive an error message after they connect to the Internet. This error will not harm your computer but it may be a nuisance.

The problem occurs after connecting to the Internet using Netscape Online dialer software. A small window will pop-up with the title "MailReg" and an error message that looks like this:

The specific text can vary, but you will see the message each and every time you dial into the Internet.

To fix this error message, we have provided you a couple of options to disable this message and to prevent you from seeing it again. We apologize for any inconvenience that we may have caused you.

Option 1: Download and run a simple patch from:

The patch is called turn-off-mlreg.exe. Once you have downloaded this file, double click on it to launch the program. The program runs in the background to fix the error message.

Option 2: Delete the file causing the error message:

If you would prefer, you can also safely delete the file related to this problem. This file is named: icc.ini and is found in:

C:\Program Files\Netscape Online\ICC

Highlight the file, right click on it and choose "delete".

If you have any questions, please contact Netscape Online Member Services at support@netscape.ca or 1-866-NETSCAPE.

Thank you for choosing Netscape Online Accelerated Internet Service.