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- How do I figure out which product to download?
- The best way to figure out which product is best for you is to read the short product descriptions found by clicking the product name on the Index of Products page. If you want additional information, choose one of the links beneath the Get Software button. It indicates for which platforms and in which languages each product is available, what its system requirements are, and how much it costs.
- How long will it take to download a product?
- Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page.
- How much hard disk space or memory do I need for downloading a product?
- The requirement varies from product to product. For information about memory and hard disk requirements for a product, choose the Download Specs link next to each product description on the Index of Products page.
- Is the software I download for free the same as the software I would buy in the Software Store?
- Communicator Standard Edition is only available free, but you can purchase a subscription that includes the software, plus additional valuable services. You can purchase a subscription in the Software Store. For all other software, the software is the same. But when you purchase software, you have the legal right to continue using it after the evaluation period, if there is one, and you have access to documentation and continued support.
- What if I prefer to receive software on CD? Can I get a CD even for the free Netscape Navigator (Stand-Alone Edition) and Communicator Standard Edition products?
- Yes. You may purchase a CD for $5.95.
- What is the difference between products identified as preview releases and products with version numbers only?
- Preview releases are early versions of software that Netscape makes available for you to try before it is complete and bug-free. An important difference between preview releases and finished software is that preview software will expire after a certain time. Netscape does this to discourage you from using old products that may contain bugs.
- What software is available for free and what software is available only for an evaluation period?
- Netscape Navigator (Stand-Alone Edition) and Communicator Standard Edition are now available at no charge for as long as you use the product. Netscape server software and Netscape Communicator Professional Edition (which is designed for corporate users and builds on features in Standard Edition by adding support for calendaring, mainframe access, and centralized management of Communicator) are available at no cost only for an evaluation period. After the evaluation period, Netscape asks that you purchase a license if you continue to use the product.
- If I download finished server software for free or Netscape Communicator Professional Edition, which is free only for an evaluation period, will it expire after the evaluation period?
- No. Finished software releases don't stop working when the evaluation period ends. Netscape relies on the honor system: If you continue to use the server or Netscape Communicator Professional Edition software after the evaluation period, we ask that you pay for a license.
- I have evaluated the server and Netscape Communicator Professional Edition software I downloaded and would now like to purchase a license. Do I have to download the product again?
- No. The product you download to evaluate is the same product you would buy in the Software Store, so you don't need to get a new copy. The easiest way to pay for a license is to visit the Store, select the product you are using, and buy it. When the opportunity to download comes, simply ignore that step.
- What technical support, if any, is included with the free Netscape Navigator (Stand-Alone Edition) and Communicator Standard Edition?
- Netscape Navigator (Stand-Alone Edition) and Communicator Standard Edition do not come with free technical support. However, as has been the case with evaluation copies of Netscape products, advice form other Netscape users can be obtained at no charge form online Netscape User Groups.
- Can I purchase additional technical support?
- Check out Netscape's Technical Support Programs page for more information on the available programs, including answers to frequently asked questions and instructions on purchasing a support agreement.
- I already have the latest version of Communicator. How can I make it my default Internet software?
- Instructions for making Communicator your default Internet software can be found on our Customer Choice pages. You may also uninstall Internet Explorer from your machine with instructions found on that page.
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